Submit Repair
How it works:
If your order has surpassed our free one year warranty and you haven't purchased our extended gold manufacturing warranty at the time of your order you may purchase any number of repair jobs listed here.
Please email orders@sermez.com with your order number associated with the item in the subject line after purchasing this product so we may validate that you had purchased the item from our store.
If you are an international customer please contact us for international repair instructions.
Repairs can take any time between 2 to 6 weeks depending on the complexity of the job. Once the purchase is complete we will contact you within 5 business days to start the repair process with return instructions.
Kindly note if you do not select the needed repairs for your piece we will invoice you once your piece is received.
We do not accept unreasonable repairs. Example: Having your ring accidentally crushed out of shape with prongs bent out of shape ect. We will simply return the ring back to you and quote you for a fair price for a replacement.
In order to service your item, it must have been purchased through our store and have an order number.
Ethically sourced
We use ethically sourced high quality natural and lab cultivated gemstones. Each stone is unique in nature and may vary in appearance, color and cut, but we offer the best selection available that meets our highest standards.
Our pieces are artisan crafted by master jewelers with meticulous care. Due to the handmade and hand-finished nature, variations and imperfections in the gold are to be expected and celebrated. No two are exactly alike.
Please note that sapphire gems may display color variations between due to the challenges in finding stones that closely resemble each other. We exclusively source high-quality gems, and our meticulous hand-selection process ensures their quality, but a certain degree of variance can be anticipated. You may add our Superpack Upgrade for photos post purchase that are selected to your specific requirements.
Process and Shipping
All items are made to order at our Scottsdale studio, meaning each one is specifically made for you with you. This handcrafted process takes approximately 4 to 6 weeks. Rush order fee quotes can be requested by contacting us.
Shipping in the US is free on orders over $300. Rates for international orders are calculated at checkout.
18K Yellow/14K Rose/White Gold
To upgrade to a custom gold alloy, add your desired Superpack selection at the your time of purchase.
Please see FAQ for Care Instructions.
We use a combination of high quality natural and lab cultivated gemstones with solid gold. Our pieces are durable and can be worn all day and in the shower, unless they contain an opal. Opals are a porous stone that can absorb water and become transparent. We recommend to keep all opal pieces away from water.
Please be careful when doing physical activity to avoid any scratches to the piece or damage to the stones. Solid gold does not tarnish and all of our alloys are made in house with hypoallergenic clean materials.
To keep your gemstones and ring sparkling; once or twice a month, place your ring in warm water with a bit of dish detergent and let soak for a 10 minutes. Gently brush with a baby tooth brush around and underneath the stone setting. Rinse in warm water and dab dry with a soft cloth. This will keep it always looking new.
If you insist to wear your ring in the shower please note the diamonds or gemstones might become foggy due to oil in body care products and soap build up. This can be cleaned with the instructions listed above.