Submit Repair
How it works:
To initiate a repair for your (art)ifact please get in touch with us prior to placing your order. It's important to note that if your item has undergone any alterations or modifications outside of our studio, we regret to inform you that we will be unable to accept it for repair.
If your order has surpassed our free one year warranty and you haven't purchased our extended gold manufacturing warranty at the time of your order you may purchase any number of repair jobs listed here.
Please email orders@sermez.com with your order number associated with the item in the subject line after purchasing this product so we may validate that you had purchased the item from our store.
If you are an international customer please contact us for international repair instructions.
Repairs can take any time between 2 to 6 weeks depending on the complexity of the job. Once the purchase is complete we will contact you within 5 business days to start the repair process with return instructions.
Kindly note if you do not select the needed repairs for your piece we will invoice you once your piece is received.
We do not accept unreasonable repairs. Example: Having your ring accidentally crushed out of shape with prongs bent out of shape ect. We will simply return the ring back to you and quote you for a fair price for a replacement.
In order to service your item, it must have been purchased through our store and have an order number.
Warranty
We are committed to excellence. This means bringing you designs handcrafted by our team of the world's most skilled artisans, using the highest quality materials and paying attention to every detail in the construction process. To ensure this quality, we warrant our jewelry to be free of defects in both gold material and workmanship. Please see our warranty for details.
Ethically sourced
We offer both ethically sourced high quality natural and or cultivated lab gemstones. Each stone is unique in nature and may vary in appearance, color and cut, but we offer the best selection available that meets our highest standards.
Our pieces are artisan crafted by master jewelers with meticulous care. Due to the handmade and hand-finished nature, variations and imperfections in the gold are to be expected and celebrated. No two are exactly alike.
Please note that sapphire gems may display color variations due to the challenges in cutting stones that resemble each other exactly. We exclusively source the highest quality gems, and our meticulous hand selection process ensures their each type of gemstone is the best of it's kind, but a small degree of variance can be expected. You may add our Superpack Upgrade for photos post purchase that are selected to your specific hue requirements.
Process and Shipping
Each (art)ifact is made to order in our studio, handcrafted just for you. Production generally takes 4 to 6 weeks, though this timeframe may be slightly shorter or longer depending on the intricacies of your design and materials required. If you’d like a better idea of the timing, feel free to email us — we’d be happy to discuss the nuances of bringing your piece to life.
Shipping in the US is free on orders over $300. Rates for international orders are calculated at checkout.
18K Yellow/14K Rose/White Gold
To upgrade to a custom gold alloy, add your desired Superpack selection at the your time of purchase.
Please see FAQ for Care Instructions.
We use a combination of high quality natural and lab cultivated gemstones with solid gold. Our pieces are durable and can be worn all day and in the shower, unless they contain an opal. Opals are a porous stone that can absorb water and become transparent. We recommend to keep all opal pieces away from water.
Please be careful when doing physical activity to avoid any scratches to the piece or damage to the stones. Solid gold does not tarnish and all of our alloys are made in house with hypoallergenic clean materials.
To keep your gemstones and ring sparkling; once or twice a month, place your ring in warm water with a bit of dish detergent and let soak for a 10 minutes. Gently brush with a baby tooth brush around and underneath the stone setting. Rinse in warm water and dab dry with a soft cloth. This will keep it always looking new.
If you insist to wear your ring in the shower please note the diamonds or gemstones might become foggy due to oil in body care products and soap build up. This can be cleaned with the instructions listed above.