Kindly review our FAQs before contacting us.

Our email:

orders@sermez.com

Production Time

Made to order pieces are handcrafted at our studio in Scottsdale, Arizona and require an estimated 6 weeks of production time. Soon as your order comes through the door we begin the creation process to breathe life into your (Art)ifacts. Kindly note if you haven't received a tracking notification via email your order is still in progress at our studio.

Tracking Information

As soon as your order ships you'll receive a tracking number via email. Orders over $400 will require a signature on delivery.