FAQs
We are a small team based in Scottsdale, Arizona. Everything we create is from scratch, including casting to final shipment directly from our studio.
As a close knit team of passionate artisans, we pour our hearts and souls into creating extraordinary masterpieces that exude elegance and craftsmanship of the highest caliber.
The basics:
If you need help before deciding
To start the custom creation process
White, rose, platinum, laser engraving and more
Shipping and Production Time:
Each (art)ifact is made to order at our studio, handcrafted especially for you. These items require an estimated 4 to 6 weeks of production time depending on complexity. The purchase confirmation will be sent to you via email or text soon as the order is placed and a second email with tracking information will be sent when your piece has completed production and your package is ready to be shipped.
We're a small business that prides itself on hand selecting and sourcing quality items. Since we're not a mass manufacturer and we don't stock low-quality inventory in bulk, we ask for your patience while as we handcraft your order, and your understanding greatly enables us to continue providing the exceptional prices that have delighted our customers since 2018.
Free shipping in the US takes about 2 to 5 business days. Orders over $500 will require a signature. Shipment time to Canada and International countries is about 2 to 5 days via UPS. Orders over $3,000 are sent via UPS with complimentary one day shipping.
Ready to Ship
Any items marked as (ready to ship) in the product title will ship within 2 business days. If you need these sooner please contact us for overnight shipping.
What makes Nora Sermez fine jewelry unique?
Each piece is handcrafted in Scottsdale, Arizona, using fair trade gold and ethically sourced gemstones. Our designs blend timeless elegance with sustainable practices.
What is your warranty?
Our team is composed of master jewelers, we stand behind our creations and we are committed to excellence. This is why we offer a free one year warranty on our gold manufacturing with an option to extend the warranty. In the event that any gold breakage should occur, the piece will be repaired or replaced with the same design at no cost to you. This warranty does not cover damage as a result of abuse, misuse, loss or theft. In the unlikely event a diamond or gemstone is broken due to an accident we will offer a fair price to have it replaced.
If your warranty is expired and you haven’t purchased extension we can quote you a fee for small repairs. If you crushed your ring by accident, we are unable to repair it. We reserve the right to refuse unreasonable repairs but we will quote a fair price to have it replaced using as much of the original gemstone material as possible.
All bridal items require a signature on delivery. If you are not present at the time of delivery, the postal carrier will leave a note to have you choose another delivery time or have you pick up the package at your nearest post office.
Tell me about your sustainability practices.
We use fair trade gold and ethically sourced materials to make our own alloys and control the entire production process at our studio. All diamonds are sourced through Kimberley Process Certification approved channels. A process ensuring that diamonds are conflict-free.
Additionally, we work with gemstones that originate from mines that actively promote socially responsible practices, have taken steps to minimize their environmental footprint, and contribute to social projects. We can and only choose to work with suppliers that share these values.
Nora has personally invested in earth-ai.com. An organization that is building their own mines as well as cutting edge technology that is designed to limit the impact mining has on the environment.
How can I make customizations to my order?
We specialize in custom engagement rings and can accommodate unique gemstone requests, including sapphires, emeralds, or fancy-colored diamonds.
✨ Upgrade with a Superpack for and select your preferred customization. 100 Superpacks are available per month.
What types of sapphires can I choose for my ring?
We offer a curated selection or can help source rare sapphires, including vibrant pink sapphires, blue sapphires, and yellow sapphires, sourced for their quality and ethical origins.
What is a pink sapphire, and why is it popular for engagement rings?
Pink sapphires are vibrant gemstones symbolizing romance and elegance, making them a stunning and unique choice for engagement rings.
Do you have a shop we can visit?
We operate and ship your pieces entirely out of our studio in Scottsdale. We have not invested in physical retail locations as an effort to maintain a small footprint and offer you fair prices without the traditional 8x retail markup. We sell directly to you and maintain focus on sustainability, artistry and excellence in craftsmanship.
Tell me about gemstone certification.
Complimentary GIA GCAL IGI grading for Natural or Lab Center Stone Diamonds:
Orders that have chosen a clear natural diamond center stone 0.5 carat and above will arrive with a complimentary GIA certification for natural or a complimentary IGI or GCAL certification for lab cultivated on the center diamond.
What if I want a natural colored gemstone piece or fancy colored diamond piece to be certified?
If you wish to certify a gemstone for your personal records or for any other reasons we recommend to visit your local gemologist for a full report. Pieces set with natural color diamonds such as icy or salt and pepper diamonds can be analyzed by your local gemologist. Pieces set with natural colored gemstones can also be analyzed by your local gemologist. A gemologists fee's vary by location and expertise.
Do you make bigger/smaller sizes?
All available ring sizes are clearly listed on our website. As a small business our production process adheres to strict design specifications to maintain the highest quality and structural integrity of our rings. Each size offered in our listings is carefully chosen to ensure it complements the design and ensures durability. Our standard size range includes sizes from 4 to 9.
Why are bigger sizes higher in price?
The bigger the ring the more it weighs in pure gold which is an expensive precious metal. Our pricing on bigger pieces sized 8 and up still remains competitive.
What is the difference between gold and gold plated jewelry?
At Nora Sermez, we exclusively use solid gold in all our jewelry to ensure exceptional quality, durability, and a timeless finish that lasts lifetimes.
Gold jewelry is made from solid gold, either in 14K or 18K, meaning it contains a specific percentage of pure gold mixed with other metals for durability. It is highly durable, long lasting, and retains its value over time.
Gold plated jewelry, on the other hand, is made by applying a thin layer of gold over a base metal like nickel, brass or copper. While gold plated pieces are more affordable, the gold layer can wear off over time, revealing the base metal underneath. Gold plating, also sometimes referred to as "vermeil", has been known to sometimes cause skin irritation, rashes and other reactions from the skin depending on the quality and metals under the gold plating. Learn more about differences between gold and gold plated jewelry on our Blog.
What metals do you use for your rings?
We use solid 14K or 18K gold in yellow, white, and rose.
Can I upgrade to 18K Gold?
To upgrade to 18K Gold, contact us with the name of the ring, size, gold color and we'll send you a custom invoice to place the order through our website. There is a fee in addition to the regular price of the item. The fee will vary based on the ring.
How do I know my ring size?
There are a few different ways to determine your ring size. Your ring size also depends on how tight or loose you like to wear your jewelry. Our fingers get a bit bigger in hot weather and smaller in cold weather, so you also may want to also keep your environment in mind. For the easiest way to figure out your ring size you may order an adjustable ring sizer online.
Can I wear my jewelry in the shower?
Yes for most and no for any jewelry containing opals or pearls. All of our pieces are made to last lifetimes in solid gold. We ask that you take precautions with pieces that contain small opals as they are more delicate in nature and can absorb water. Please note if you insist to wear gemstone rings in the shower they will naturally build up a soap and oil layer that needs to be cleaned from time to time to remove any gem fogginess that may occur.
Can you make this product in white or rose gold?
Our yellow gold pieces are subsidized at incredible prices as we can cast them in batches and pass the savings on to you but our specialized white gold, rose gold, or platinum alloys go through a separate casting process.
If you're interested these specialized alloys please add our Superpack Upgrade to your order at the same time as when you purchase your desired piece(s) of jewelry.
What if I got the wrong ring size?
Please reach out to us prior to purchasing your ring resize.
Can I change my ring size after my order is placed?
Please be sure of your size before ordering. We cannot accommodate size changes after an order is placed and goes into production. If you still want to change your size we can hold your ring once it is completed the handcrafting process to take it through a final resizing, the fee will be $300.
Do you offer financing options?
Yes, you can make payments through ShopPay and Klarna. Once you get to the 'payment' section when you've reached checkout, you can choose to pay either one.
Where are the pieces made?
All of our pieces are handcrafted in solid gold from beginning to end by master jewelers at our studio in Scottsdale, Arizona.
💗 Check out behind the scenes studio work here on Instagram stories.
How do I keep my ring sparkling?
We recommend taking off your ring during physical activity and when you sleep. Once or twice a month, place your ring in warm water with a little dish detergent and let soak for a 40 minutes. Gently brush with a baby tooth brush around and underneath the stone setting. Rinse in warm water and dab dry with a soft cloth. This will keep it always looking new.
Do you sell rings without the stone?
No. We do not sell incomplete designs without the stones set. We do not accept stones outside of our supply standards. All of our center stone diamonds are sourced with conflict free, traceable origins and graded by GIA.
How durable is my ring?
Our jewelry is handcrafted in solid gold and made to last lifetimes. The design of our rings is guided by optimal durability principles to inform the final aesthetic. The gemstone durability of a ring depends on the hardness of the precious stone used and how it's worn and treated. Moonstones and Opals for instance are 6-6.5 Mohs, which requires more attention when doing physical activity.
Can I change the gemstone in an existing style?
We have access to all kinds of diamonds and gemstones. Let us know what you have in mind and we'd be happy to try and accommodate. Please use this form to submit a custom order: Start custom order
Are your sapphires natural or lab-created?
We offer both natural and lab-created sapphires, each carefully sourced to meet our high standards for quality and ethical practices.
Can all your rings be used as Engagement Rings?
Every piece was made with Engagement and Bridal in mind, but also to be that perfect gift for yourself or a loved one for any occasion. If your heart desires a Moonstone or Opal engagement ring, we recommend you take additional precaution as they are slightly more delicate than Diamond or Sapphire center stones.
Do you ship outside of the United States and Canada?
Yes, we ship globally. Prices at checkout do not include all applicable taxes that may be charged by the country where the transaction was originated. All duties or additional taxes charged are the responsibility of the buyer and will be due at the time of delivery.
Can I place a rush order?
Rush orders can be purchased with a Superpack. This fee includes UPS overnight shipping. Please note this option may not be available during the holiday season due to high demand.
What is your repair policy?
We welcome repairs, please submit a repair here.
We want you to enjoy your Nora Sermez designs for years to come. Should your piece ever need servicing, you can entrust our specialists with repairing it to preserve its beauty and longevity. In order to service your item, it must have been purchased through our store and have an order number.
Upon receipt, our jewelers will evaluate the item. The evaluation may take up to two weeks. We take into consideration time owned as well as condition received when evaluating a piece.
What is your return and exchange policy?
Each item comes with a one-year free limited warranty under our Protected Gold™ program, covering the gold manufacturing.
Our pieces are individually made to order, a process that takes 4 to 6 weeks in our studio. Once the handcrafted process begins, it cannot be reversed. Due to the significant costs involved in creating your order, we do not accept returns. Every item is thoroughly inspected before shipment to ensure it meets our highest standards and arrives in perfect condition.
We take great pride and care in each piece we handcraft from scratch, beginning to end. In the extremely unlikely event that there is an issue with your jewelry please contact us within 7 days from your delivery date.
Pieces marked as "in stock" via your purchase confirmation may be returned for a 20% restocking fee.