FAQs

What does 14K and 18K Fine Gold mean? 

We use both 18k and 14k gold to craft our jewelry. 18k gold is composed of 75% gold, which is alloyed with other metals to make it strong enough for everyday wear. 14k gold is composed of 58.3% gold. Our Fine Gold pieces are not plated or filled. 

What is Gold Vermeil?

Vermeil has a Sterling Silver base that is plated with 18K Fine Gold, the process we use to create rings in vermeil is both nickel and copper free. All of our vermeil rings are non allergenic. Please take extra care (remove when showering, playing sports, etc.) when wearing vermeil to maintain its longevity. 

What is your return and exchange policy?

Even though every item is made to order, we want to make sure you are 100% satisfied with your purchase. All 14K and 18K Fine Gold items can be returned for a full refund within 10 days of the customer receiving their item(s). Refunds will only be issued once we've received the item and may take up to 5 business days to process. Let us know if you'd like to process a refund by emailing hello@sermez.com or completing the form on our contact page. 

How do I keep my ring sparkling? 

We use Fine Gold and a combination of diamonds and precious gemstones which are delicate in nature - we recommend taking off your ring during physical activity and when you sleep. Once or twice a month, place your ring in warm water with very little non-detergent soap and let soak for a 2-3 minutes. Gently brush with a baby tooth brush around and underneath the stone setting. Rinse in warm water and dab dry with a soft cloth. This will keep it always looking new. 

How durable is my ring? 

All pieces are finely crafted and made to last. The durability of a ring largely depends on the hardness of the precious stone used.  Moonstones for instance are 6-6.5 Mohs, which requires more delicacy. To learn more visit GIA

Are these pieces also available in White Gold or Rose Gold? 

They are! You are able to select your preferred Gold color during checkout.  

Am I able to change out one gem for another in any setting? 

We have access to all kinds of gems. Let us know what you have in mind and we'd be happy to try and accommodate. All custom orders are charged a one time custom fee of $150 plus the difference in the cost of the new gem. 

Do you take custom orders? 

Yes we do! Email us with your requirements for any bespoke or engagement pieces. Kindly note that the minimum fee is $1,500.00 for a custom design. 

Are you also planning to release any Wedding Bands? 

Later this year we plan to release the Collection 01 Expansion Set, which includes matching wedding bands for all of your favourite pieces in Collection 01. 

Can all your rings be used as Engagement Rings? 

Absolutely! I was tired of Engagement Rings having to fit a specific mold. Every piece in Collection 01 was made with Engagement and Bridal in mind, but also to be that perfect gift for yourself or a loved one for any occasion. If your heart desires a Moonstone or Opal engagement ring, we recommend you take additional precaution as they are slightly more delicate than Diamond or Sapphire center stones. Have fun, dare to be bold and be different! 

Do you ship outside of the United States and Canada?  

Yes, we ship globally. Prices at checkout do not include all applicable taxes that may be charged by the country where the transaction was originated. All duties or additional taxes charged are the responsibility of the buyer and will be due at the time of delivery. 

Why do I need to wait 2-3 weeks to receive my order? 

From creating the ring in gold to setting each stone, every ring is made to order, just for you. It'll be worth the wait! 

What ring sizes do you offer? 

At this time we only offer full and half sizes from Size 4 to Size 9. We want everyone to find the perfect fit, if you are looking for something smaller or bigger, feel free to reach out to me directly using the form below and I'd be happy to see if I can accommodate your request. 

How do I know my ring size? 

There are a few different ways to determine your ring size. Your ring size also depends on how tight or loose you like to wear your jewelry. Our fingers get a bit bigger in hot weather and smaller in cold weather, so you also may want to also keep your environment in mind! For the easiest way to figure out your ring size at home, we recommend checking out this helpful website: Find My Ring Size.