2022 Shipping and Production time.
Most of our items are made to order at our studio, handcrafted especially for you with your size. These items require 4 to 6 weeks of production time. A purchase confirmation will be sent to you via email or text soon as the order is placed. A second email with tracking information will be sent when your piece has completed production and your package is ready to be shipped. Free shipping in the US takes about 3 to 6 business days. Shipment time to Canada and International countries is about 2 to 5 days via UPS.
Any items marked as 'in stock & ready to ship' are estimated to ship within 7 days.
What is your warranty on bridal rings?
Our team is composed of master jewelers, we stand behind our creations and we are committed to excellence. This is why we offer a lifetime warranty on any diamond bridal pieces. In the event that any breakage should occur - the piece will be repaired or replaced with the same design. This warranty does not cover damage as a result of abuse, misuse, loss or theft. In the rare event a diamond or gemstone is broken due to negligence we will offer a fair price to have it replaced.
All bridal items require a signature on delivery. If you are not present at the time of delivery, the postal carrier will leave a note to have you choose another delivery time or have you pick up the package at your nearest post office.
Tell me about your sustainability practices.
Nora has personally invested in earth-ai.com. An organization that is building their own mines as well as cutting edge technology that is designed to limit the impact mining has on the environment.
Do you have a shop we can visit?
We operate and ship your pieces entirely out of our studio in Scottsdale. We have not invested in physical retail locations as an effort to maintain a small footprint and offer you fair prices without the traditional 8x retail markup. We sell directly to you and maintain focus on sustainability, artistry and excellence in craftsmanship.
Tell me about gemstone certification.
Complimentary GIA grading for clear center stone diamonds:
Any piece that is offered with an option of a clear diamond center stone is delivered with a complimentary GIA certification for the center diamond. Pieces such as the Phantom Guardian, Flora, Dreamers, Swan and Lullaby all come with diamond center stone certification.
What if I want a natural colored gemstone piece or fancy colored diamond piece to be certified?
If you wish to certify a gemstone for your personal records or for any other reasons we recommend to visit your local gemologist for a full report. Pieces set with natural color diamonds such as icy or salt and pepper diamonds can be analyzed by your local gemologist. Pieces set with natural colored gemstones can also be analyzed by your local gemologist. A gemologists fee's vary by location and expertise.
Where can I find the Phantom Guardian customizer?
Submit your one-of-a-kind creation here.
Can I upgrade to 18K Gold?
To upgrade to 18K Gold, contact us with the name of the ring, size, gold color and we'll send you a custom invoice to place the order through our website.
There is a fee in addition to the regular price of the item. The fee will vary based on the ring.
How do I know my ring size?
There are a few different ways to determine your ring size. Your ring size also depends on how tight or loose you like to wear your jewelry. Our fingers get a bit bigger in hot weather and smaller in cold weather, so you also may want to also keep your environment in mind! For the easiest way to figure out your ring size at home, we recommend checking out this helpful website: Find My Ring Size.
Can I wear my jewelry in the shower?
Yes. All of our pieces are made to last lifetimes in solid gold. We ask that you take some precautions with pieces that contain small opals as they are more delicate in nature.
What if I got the wrong ring size?
There is a one time $100 fee to resize the ring at our studio, this includes prepaid back and forth insured shipping costs if the order was placed in the US. International orders may be subject to a higher rate.
Can I change my ring size after my order is placed?
Please be sure of your size before ordering. We cannot accommodate size changes after an order is placed and goes into production. If you still want to change your size we can hold your ring once it is completed the handcrafting process to take it through a final resizing, the fee will be $70.
Do you offer financing options?
Yes, you can make payments through ShopPay and Klarna. Once you get to the 'payment' section when you've reached checkout, you can choose to pay either one.
Where are the pieces made?
All of our pieces are handcrafted in solid gold from beginning to end by master jewelers at our Scottsdale studio.
Do all orders come with your Certificate of Authenticity?
Any items over $598 will receive a certificate of authenticity from our team.
How do I keep my ring sparkling?
We recommend taking off your ring during physical activity and when you sleep. Once or twice a month, place your ring in warm water with very little non-detergent soap and let soak for a 2-3 minutes. Gently brush with a baby tooth brush around and underneath the stone setting. Rinse in warm water and dab dry with a soft cloth. This will keep it always looking new.
Do you sell rings without the stone?
No. We do not sell incomplete designs without the stones set. We do not accept stones outside of our supply standards. All of our center stone diamonds are sourced with conflict free, traceable origins and graded by GIA.
How durable is my ring?
All pieces are handcrafted in solid gold and made to be passed down for generations to come. The durability of a ring depends on the hardness of the precious stone used and how it's worn and treated. Moonstones for instance are 6-6.5 Mohs, which requires more delicacy.
Can I change the gemstone in an existing style?
We have access to all kinds of diamonds and gemstones. Let us know what you have in mind and we'd be happy to try and accommodate. All custom orders are charged a one time custom fee of $150 plus the difference in the cost of the new gem. If you wish to change out the gem for an existing style please email us with "custom request" in the subject line along with your budget and desired ring style.
Can you create a new design?
Email us with your requirements for any bespoke or engagement pieces. Please include your budget and to help us provide the best options for you. Kindly note that the minimum fee is $7,000 for a completely new custom design as this process requires several steps of iteration and dedicated artistry throughout the development cycle of the ring.
Can all your rings be used as Engagement Rings?
Every piece was made with Engagement and Bridal in mind, but also to be that perfect gift for yourself or a loved one for any occasion. If your heart desires a Moonstone or Opal engagement ring, we recommend you take additional precaution as they are slightly more delicate than Diamond or Sapphire center stones.
Do you ship outside of the United States and Canada?
Yes, we ship globally. Prices at checkout do not include all applicable taxes that may be charged by the country where the transaction was originated. All duties or additional taxes charged are the responsibility of the buyer and will be due at the time of delivery.
What ring sizes do you offer?
We offer full and half sizes from Size 4 to Size 9 for most ring styles. Sizes over 9 are charged a $400 and up fee depending on the design to recreate the ring in a bigger size and cover the cost of added gold. This fee may vary based on the ring. Feel free to reach out to us directly using the contact form and we'd be happy to accommodate your request.
The North Star and Elixir rings are currently offered in only whole sizes from 4 to 9 due to the handcrafting process and unique design of the ring. We recommend to have them resized at your local jeweler if you are looking for a more specific size.
Can I place a rush order?
Rush orders accepted on a case by case basis and are charged a one time fee of $500 or more depending on the design. This fee includes UPS overnight shipping. Please note this option may not be available during the holiday season due to high demand.
What is your repair policy?
We welcome repairs. Contact us for more information and a quote if you need to submit an item for repair. Please note due to the natural state of gold as a soft metal, you can expect some scratches and bending to the gold due to normal wear. We reserve the right to decline any unreasonable repair request.
Pieces that have been altered outside of our studio are void of any repairs.
Bridal pieces have a lifetime warranty offer. Should any breakage of metal occur, we will have them replaced for free. We are not responsible for broken stones but we will offer a fair price to have them replaced.
What is your return and exchange policy?
Even though every item is made to order, we want to make sure you're satisfied with your purchase. Most regular priced items can be returned for a refund with within 7 days of the customer receiving their item(s). Since each piece is individually handcrafted to order, all returns or order cancellations will incur a 20% restocking fee. Orders over $3,200 include a custom sourced diamond or gemstone, these are final sale.
Refunds will be issued once we've receive the item and may take 3 business days to process. Many pieces are custom made and once production begins they cannot be cancelled without incurring a the 20% restocking fee.
All returns must be sent back within 7 days of receipt. We reserve the right to refuse returns that are (1) shipped after the 7-day grace period: (2) worn; (3) altered; (4) or damaged in any way. Returns are subject to a flat return label fee of $7.99, which will be deducted from the refund amount.
Sale items are final sale. No returns, no exceptions. This includes customizations, modifications, upgrades to existing styles. Custom sized pieces are not eligible for return or exchange. International and rush request orders are final sale.
The recipient must make all claims in the rare event that a package is lost or damaged in transit. Sermez Inc is not responsible for delays in shipping or delivery due to forces outside of our control such as weather. Sermez Inc does not assume responsibility for reimbursement or compensation in the event that a return package is lost, stolen or mishandled or a insufficient address is supplied. We reserve the right to refuse return of any merchandise that does not meet the above return requirements at Sermez Inc’s sole discretion.
All international sales are final and no returns are permitted. Customer is responsible for any applicable tax and duties.
If you have a ring size change request it must be requested within 5 hours from the time the order was placed. If your request is received past the 5 hour period you will be charged a fee. Any emergency cancellation will incur a 20% restocking fee as production begins soon as the order is placed.