FAQs

How do I know my ring size? 

There are a few different ways to determine your ring size. Your ring size also depends on how tight or loose you like to wear your jewelry. Our fingers get a bit bigger in hot weather and smaller in cold weather, so you also may want to also keep your environment in mind! For the easiest way to figure out your ring size at home, we recommend checking out this helpful website: Find My Ring Size.

Do you offer financing options? 

Yes, you can make payments through our partner Klarna. Once you get to the 'payment' section when you checkout, you can choose to pay later with Klarna.

Where are the pieces made?

All of our pieces are handcrafted by master jewelers at our Scottsdale studio. 

How do I keep my ring sparkling? 

We use Fine Gold and a combination of diamonds and precious gemstones which are delicate in nature - we recommend taking off your ring during physical activity and when you sleep. Once or twice a month, place your ring in warm water with very little non-detergent soap and let soak for a 2-3 minutes. Gently brush with a baby tooth brush around and underneath the stone setting. Rinse in warm water and dab dry with a soft cloth. This will keep it always looking new. 

How durable is my ring? 

All pieces are finely crafted and made to last. The durability of a ring largely depends on the hardness of the precious stone used.  Moonstones for instance are 6-6.5 Mohs, which requires more delicacy. To learn more visit GIA

Are these pieces also available in White Gold or Rose Gold? 

They are! You are able to select your preferred gold color on the product page. If the gold color isn't available, simply add it to the order notes upon checkout.

Am I able to change out one gem for another in any setting? 

We have access to all kinds of diamonds and gemstones. Let us know what you have in mind and we'd be happy to try and accommodate. All custom orders are charged a one time custom fee of $150 plus the difference in the cost of the new gem.

Do you take custom orders? 

Yes we do! Email us with your requirements for any bespoke or engagement pieces. Please include your budget to help us provide the best options for you. Kindly note that the minimum fee is $1,500.00 for a custom design. 

Can all your rings be used as Engagement Rings? 

Absolutely! Every piece was made with Engagement and Bridal in mind, but also to be that perfect gift for yourself or a loved one for any occasion. If your heart desires a Moonstone or Opal engagement ring, we recommend you take additional precaution as they are slightly more delicate than Diamond or Sapphire center stones. Have fun, dare to be bold and be different! 

Do you ship outside of the United States and Canada?  

Yes, we ship globally. Prices at checkout do not include all applicable taxes that may be charged by the country where the transaction was originated. All duties or additional taxes charged are the responsibility of the buyer and will be due at the time of delivery. 

What's your delivery policy? 

Any items marked as 'in stock & ready to ship' will be shipped within 1-2 business days. Made to order items that are handcrafted especially for you will be shipped within 2-3 weeks.  

Are there items 'in stock' and ready to ship?

Yes, some items marked as 'in stock & ready to ship' are ready to ship without the waiting period. They will be shipped within 1-2 business days.

What ring sizes do you offer? 

We offer full and half sizes from Size 4 to Size 9. We want everyone to find the perfect fit, if you are looking for something smaller or bigger, feel free to reach out to us directly using the contact form and we'd be happy to accommodate your request. 

What is your return and exchange policy?

Even though every item is made to order, we want to make sure you satisfied with your purchase. All regular priced items over $500 can be returned for a refund with a restocking fee within 7 days of the customer receiving their item(s). Refunds will only be issued once we've received the item and may take up to 5 business days to process. A restocking fee is 25% of the total invoiced amount which covers the cost of labor for the ring including shipping charges. Let us know if you'd like to process a refund by emailing hello@sermez.com or completing the form on our contact page.

Kindly note that custom order items are final sale, this includes gem customizations and modifications to existing styles. All sale items, are also final sale. All international orders are final sale as well.