FAQs

COVID-19 Update

As of last week, we have taken steps to ensure the health and safety of our team and customers. Measures that include remote working, how we handle materials and how we process deliveries. We continue to process orders and will apply our best efforts to ensure all of your beautiful jewels arrive on time.

Read more

What's your delivery policy? 

Any items marked as 'in stock & ready to ship' will be shipped within 2 business days.

Most of our items are made to order at our studio, handcrafted especially for you with your size. These items will be shipped within 4 weeks. A purchase confirmation will be sent to you via email or text soon as the order is placed. And second email with tracking information will be sent when your package is ready to be shipped.

Wait times are longer during busier times of the year. 

How does ethical diamond sourcing work?

All diamonds are sourced through Kimberley Process Certification approved channels. A process ensuring that diamonds are conflict-free.

Can I upgrade to 18K Gold? 

Absolutely. To upgrade to 18K Gold, there is a $300 flat fee in addition to the regular price of the item. Contact us with the name of the ring, size, gold color and we'll send you a custom invoice to place the order through our website. 

How do I know my ring size? 

There are a few different ways to determine your ring size. Your ring size also depends on how tight or loose you like to wear your jewelry. Our fingers get a bit bigger in hot weather and smaller in cold weather, so you also may want to also keep your environment in mind! For the easiest way to figure out your ring size at home, we recommend checking out this helpful website: Find My Ring Size.

Do you offer financing options? 

Yes, you can make payments through our partners Affirm and Klarna. Once you get to the 'payment' section when you've reached checkout, you can choose to pay either one.

Where are the pieces made?

All of our pieces are handcrafted in 14K or 18K solid gold by master jewelers at our Scottsdale studio. 

How do I keep my ring sparkling? 

We use Fine Gold and a combination of diamonds and precious gemstones which are delicate in nature - we recommend taking off your ring during physical activity and when you sleep. Once or twice a month, place your ring in warm water with very little non-detergent soap and let soak for a 2-3 minutes. Gently brush with a baby tooth brush around and underneath the stone setting. Rinse in warm water and dab dry with a soft cloth. This will keep it always looking new. 

How durable is my ring? 

All pieces are finely crafted and made to last. The durability of a ring largely depends on the hardness of the precious stone used.  Moonstones for instance are 6-6.5 Mohs, which requires more delicacy. To learn more visit GIA

Are these pieces also available in White Gold or Rose Gold? 

They are! You are able to select your preferred gold color on the product page. If the gold color isn't available, simply add it to the order notes upon checkout.

Am I able to change out one gem for another in any setting? 

We have access to all kinds of diamonds and gemstones. Let us know what you have in mind and we'd be happy to try and accommodate. All custom orders are charged a one time custom fee of $150 plus the difference in the cost of the new gem.

Do you take custom orders? 

Email us with your requirements for any bespoke or engagement pieces. Please include your budget and to help us provide the best options for you. Kindly note that the minimum fee is $3,500 for a custom design.

Can all your rings be used as Engagement Rings? 

Absolutely! Every piece was made with Engagement and Bridal in mind, but also to be that perfect gift for yourself or a loved one for any occasion. If your heart desires a Moonstone or Opal engagement ring, we recommend you take additional precaution as they are slightly more delicate than Diamond or Sapphire center stones. Have fun, dare to be bold and be different.

Do you ship outside of the United States and Canada?  

Yes, we ship globally. Prices at checkout do not include all applicable taxes that may be charged by the country where the transaction was originated. All duties or additional taxes charged are the responsibility of the buyer and will be due at the time of delivery. 

Are there items 'in stock' and ready to ship?

Yes, some items marked as 'in stock & ready to ship' are ready to ship without the waiting period. They will be shipped within 1-2 business days.

What ring sizes do you offer? 

We offer full and half sizes from Size 4 to Size 9. We want everyone to find the perfect fit, if you are looking for something smaller or bigger, feel free to reach out to us directly using the contact form and we'd be happy to accommodate your request. Sizes over 9 are charged a one time flat fee of $150 to recreate the model in a bigger size and cover the cost of added gold. This fee may vary based on the model.

What is your return and exchange policy?

Even though every item is made to order, we want to make sure you're satisfied with your purchase. All regular priced items can be returned for a refund with within 7 days of the customer receiving their item(s).

Refunds will be issued once we've received the item and may take up to 5 business days to process. Since each piece is individually handcrafted to order, all returns or order cancellations will incur a 20% restocking fee.

Let us know if you'd like to process a refund by emailing hello@sermez.com or completing the form on our contact page. 

Kindly note that customizations and modifications to existing styles are final sale. Any donation based items (Apollo's Rosary) are also final sale.