Protected Gold™ is a limited lifetime warranty subscription that covers your jewelry purchased through our website.
No repair fees. No questions asked. In the event that any breakage should occur in the gold due to any reason, the piece will be repaired or replaced with the exact same design at no cost to you. This warranty includes side gemstone or diamond replacements up to 2 millimeters.
Protected Gold™ is free for the first year and can be extended here.
This warranty does not cover damage as a result of abuse, misuse, loss or theft. In the rare event a diamond or gemstone is broken due to negligence we will offer a fair price to have it replaced. Items previously repaired, resized, or polished by someone other than Sermez Inc are not covered by this warranty. Gemstone changes from the original order are not permitted.
To submit a repair request contact firstname.lastname@example.org with the subject line "Protected Gold" and your order number.