Purchase Protected Gold™ Extended Warranty
How it works:
The first year from the time of your order date is free.
Protected Gold™ is a optional warranty that covers your jewelry purchased through our website. Each order comes with this warranty for up to one year and it may be extended by purchasing one of the option listed here.
No repair fees. No questions asked. In the event that any breakage should occur in the gold due to any reason, the piece will be repaired or replaced with the exact same design at no cost to you. This warranty includes side gemstone or diamond replacements up to 2 millimeters.
This warranty does not cover damage as a result of abuse, misuse, loss or theft. In the rare event a center diamond or center gemstone is broken due to negligence we will offer a fair price to have it replaced.
Items previously repaired, resized, or polished by someone other than Sermez Inc are not covered by this warranty. Gemstone changes from the original order are not permitted.
To submit a repair request contact orders@sermez.com with the subject line "Protected Gold" and your order number.
If you have not purchased a warranty when you ordered your ring, you may add a repair order through the Submit Repair product.
We do not accept unreasonable repairs. Example: Having your ring accidentally crushed out of shape with prongs bent out of shape ect. We will simply return the ring back to you.
Warranty
We are committed to excellence. This means bringing you designs handcrafted by our team of the world's most skilled artisans, using the highest quality materials and paying attention to every detail in the construction process. To ensure this quality, we warrant our jewelry to be free of defects in both gold material and workmanship. Please see our warranty for details.
Ethically sourced
We offer both ethically sourced high quality natural and or cultivated lab gemstones. Each stone is unique in nature and may vary in appearance, color and cut, but we offer the best selection available that meets our highest standards.
Our pieces are artisan crafted by master jewelers with meticulous care. Due to the handmade and hand-finished nature, variations and imperfections in the gold are to be expected and celebrated. No two are exactly alike.
Please note that sapphire gems may display color variations due to the challenges in cutting stones that resemble each other exactly. We exclusively source the highest quality gems, and our meticulous hand selection process ensures their each type of gemstone is the best of it's kind, but a small degree of variance can be expected. You may add our Superpack Upgrade for photos post purchase that are selected to your specific hue requirements.
Process and Shipping
Each (art)ifact is made to order in our studio, handcrafted just for you. Production generally takes 4 to 6 weeks, though this timeframe may be slightly shorter or longer depending on the intricacies of your design and materials required. If you’d like a better idea of the timing, feel free to email us — we’d be happy to discuss the nuances of bringing your piece to life.
Shipping in the US is free on orders over $300. Rates for international orders are calculated at checkout.
18K Yellow/14K Rose/White Gold
To upgrade to a custom gold alloy, add your desired Superpack selection at the your time of purchase.
Please see FAQ for Care Instructions.
We use a combination of high quality natural and lab cultivated gemstones with solid gold. Our pieces are durable and can be worn all day and in the shower, unless they contain an opal. Opals are a porous stone that can absorb water and become transparent. We recommend to keep all opal pieces away from water.
Please be careful when doing physical activity to avoid any scratches to the piece or damage to the stones. Solid gold does not tarnish and all of our alloys are made in house with hypoallergenic clean materials.
To keep your gemstones and ring sparkling; once or twice a month, place your ring in warm water with a bit of dish detergent and let soak for a 10 minutes. Gently brush with a baby tooth brush around and underneath the stone setting. Rinse in warm water and dab dry with a soft cloth. This will keep it always looking new.
If you insist to wear your ring in the shower please note the diamonds or gemstones might become foggy due to oil in body care products and soap build up. This can be cleaned with the instructions listed above.