Even though every item is made to order, we want to make sure you're satisfied with your purchase. Most regular priced items can be returned for a refund with within 7 days of the customer receiving their item(s). Since each piece is individually handcrafted to order, all returns or order cancellations will incur a 20% restocking fee. Orders over $3,200 include a custom sourced diamond or gemstone, these are final sale.
Refunds will be issued once we've receive the item and may take 3 business days to process. Many pieces are custom made and once production begins they cannot be cancelled without incurring a the 20% restocking fee.
All returns must be sent back within 7 days of receipt. We reserve the right to refuse returns that are (1) shipped after the 7-day grace period: (2) worn; (3) altered; (4) or damaged in any way. Returns are subject to a flat return label fee of $7.99, which will be deducted from the refund amount.
Sale items are final sale. No returns, no exceptions. This includes customizations, modifications, upgrades to existing styles. Custom sized pieces are not eligible for return or exchange. International and rush request orders are final sale.
The recipient must make all claims in the rare event that a package is lost or damaged in transit. Sermez Inc is not responsible for delays in shipping or delivery due to forces outside of our control such as weather. Sermez Inc does not assume responsibility for reimbursement or compensation in the event that a return package is lost, stolen or mishandled or a insufficient address is supplied. We reserve the right to refuse return of any merchandise that does not meet the above return requirements at Sermez Inc’s sole discretion.
All international sales are final and no returns are permitted. Customer is responsible for any applicable tax and duties.
If you have a ring size change request it must be requested within 5 hours from the time the order was placed. If your request is received past the 5 hour period you will be charged a fee. Any emergency cancellation will incur a 20% restocking fee as production begins soon as the order is placed.
WHAT IS YOUR REPAIR POLICY?
We welcome repairs. Contact us for more information and a quote if you need to submit an item for repair. Please note due to the natural state of gold as a soft metal, you can expect some scratches and bending to the gold due to normal wear. We reserve the right to decline any unreasonable repair request. Pieces that have been altered outside of our studio are void of any repairs.
Bridal pieces have a limited lifetime warranty offer. Should any breakage of metal occur, we will have them replaced for free. We are not responsible for broken stones but we will offer a fair price to have them replaced.
CAN I CHANGE MY ADDRESS AFTER PLACING AN ORDER?
The request can be accepted up to a week after the order is placed. If you are uncertain of where you'd like to receive the package, let us know in advance, our team will make a note to contact you soon as the ring is ready for shipment. Please contact us to update your shipping address.