Posted November 17th 2020
The Ghost Astronaut: 2020 Reflection & Black Friday Promotion.

In the end, all that was left were a few (Art)ifacts. They held the most precious memories in our existence.

The Ghost Astronauts suspended somewhere in time and space, would use them to unlock ideas planted in the mind's subconscious, waiting, lightyears, for the moment they’re discovered by the poets and the artists and the writers and the creators and the singers of song existing here on Earth.

By 2020, over 80,000 of you had discovered these (Art)ifacts. They inspired you to love, to create, to reach for the stars, to overcome adversity, to see how art can change the world around you and within you.

Creation is to gift the soul with purpose. We feel blessed to have the opportunity to create for you in the best way we know how - breathing life into mesmerizing designs that spark the imagination and eternalize special moments.

This year we want to thank you by having an extended Black Friday Promotion. Our biggest sale of the year starting today and ending on November 30th 2020. Take this time to gift yourself or a loved one something inspirational that can be passed down for generations to come. 

Enjoy special pricing on items like the Lucky Elixir, The North Star in Opal, The North Star in Diamond and Supernova rings. These pieces have already been discounted, there is no need for a code.

For all regular priced pieces use code MESMERIZE on checkout to save 20% on your entire order.

With Love,
Nora Sermez


Quantities are limited due to overwhelming demand this season.

Black Friday Promotion excludes gem customizations or customization requests on existing designs.

To ensure your order arrives on time if it’s a Christmas Gift, please order by November 27th and add the “Christmas Gift Delivery” option to your purchase on the checkout shipping page.

Our regular 10% newsletter discount code can't be used at this time. This promotion can't be applied to previous orders or future orders past the promotion date. Pieces marked as ‘ready to ship’ will ship within 2-3 business days.

Orders arriving after November 27th will be completed on a first come first serve basis until our studio shuts down for the holidays. We can’t guarantee your order will arrive on time for Christmas after this date. Our studio will be closed for the holidays between December 22nd to January 14th. Remaining orders will be shipped in mid to late January.


Below is Q&A tailored to Holiday Order Planning. For more information, check out our FAQ section.

What is the status of my order?
Everything is handcrafted just for you. It goes through a meticulous design process from casting to stone setting to hand texturing, polishing and set inside our adorable Box of Dreams or Daydream Pouch. All at our studio in Scottsdale, Arizona.

All items begin ‘production status’ soon as the order is placed. There is currently a 4 week wait time to receive your item from the day it was ordered. A second email with tracking information will be sent to you when your piece has completed production and your package is ready to be shipped.

Why isn't my USPS/UPS tracking info being updated?
Due to the health crisis and an overwhelming demand this season, at times carrier websites have a delay and can take up to 3 business days to show updated tracking information.

Do you offer any financing options?

Yes, you can make payments through our partners Affirm and Klarna. Once you get to the 'Payment' section when you've reached checkout on our website, you can choose to pay either one.

Can I get a half size in items listed with only whole sizes?
At this time due to overwhelming demand, items listed in whole sizes will not be offered in half sizes.

Can I fully customize a ring or existing gems in a ring?
At this time due to overwhelming demand, we can't support this request. We will be happy to customize again in 2021.

How long does shipping take?
Due to the health crisis we expect shipping delays. This is why we are offering a $20 Christmas Gift Delivery expedited shipping option on checkout.

Regularly, shipping in the US takes about 3-5 days. This comes after the production process (mentioned above) when the piece is ready to ship. International shipping time is calculated at Checkout on the Shipping Page where you may choose which option suits your needs best. In stock items will ship in 2 days. To ensure your order arrives on time if it’s a Christmas Gift, please order by November 27th and add the “Christmas Gift Delivery” option to your purchase on the checkout shipping page.

Why didn’t I receive any order confirmation?

If you didn’t enter any email address (or made a typo) on checkout, you may have not received your confirmation email. Please don’t worry, we will resend it you as soon as possible if you've let us know. Rest assured your order is still in progress if you can see a charge on your card from our store.

I ordered the wrong size, can you resize my ring?
We understand that sizing can be tricky, we offer complimentary resizing on bridal pieces and items over $600. For all other pieces, there is a one time $60 fee to resize the ring at our studio, this includes back and forth shipping costs if the order was placed in the US. International orders may be subject to a higher rate. To save you time and shipping costs - we also recommend to take the ring to any local jeweler for a resizing, it's a fairly quick process that most trained jewelers can complete within a couple days.

For the easiest way to figure out your ring size at home, we recommend checking out this helpful website: Find My Ring Size.

Can I place a custom order?
We can change out most gems on existing styles. The price for this process is the difference in cost of the new gem if it’s pricer, plus a flat $150 fee for recreating the ring in a new setting. Full customizations are currently being accepted for 2021 delivery.

How will my order be packaged?
All orders over $400 will be shipped inside our pink Box of Dreams. Orders under $400 will be shipped inside our adorable travel size Daydream pouch. If you order more than one item that equals over $400 you will get the Box of Dreams. Please disregard the 'sold out' label.

Can you gift wrap my piece?
Gift wrapping services are $30 and include premium boxed packaging and our Signature Box of Dreams wrapped in a handmade silk bow. This can be added to any purchase size order. If you'd like to add on this service please send an email to hello@sermez.com with the subject 'Gift Wrap' along with your order number.

Can I place a rush order?
At this time we are doing our best to deliver on all orders in a timely manner. Rush ordering will be available again in 2021.

If your question is not listed or requires a follow up from us, we will get in touch with you as soon as possible. Please allow up to 5 days for a response as our team is dealing with a higher demand this season. Thank you for your support and patience. 

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